Refund Policy
Clear, fair, and transparent refund process for our LLC formation services.
Money-Back Guarantee
We stand behind our services with a satisfaction guarantee.
Important Notice About State Fees
Government filing fees paid to state agencies (Secretary of State) are NON-REFUNDABLE once submitted, regardless of approval status. These fees are collected by us on your behalf and paid directly to government agencies.
Our Refund Policy at a Glance
Below are the general guidelines for refunds. See details for each service type.
Fully Refundable
Our service fees before document preparation begins or if we cannot file due to our error.
Partially Refundable
After document preparation but before state filing. 50% of our service fee.
Non-Refundable
State government fees, expedited processing fees, and services after filing.
Day Refund Window
Refund requests must be submitted within 30 days of service purchase or filing date.
Refund Eligibility by Service
| Service Type | Refund Status | Conditions & Notes |
|---|---|---|
| LLC Formation Service | Partial Refund | 100% refund before preparation • 50% after preparation but before filing • 0% after filing with state |
| State Filing Fees | Non-Refundable | Paid directly to state agencies. Non-refundable once submitted, regardless of approval. |
| Registered Agent Service | Pro-rated | Pro-rated refund for unused portion if canceled within first 60 days. Setup fee non-refundable. |
| EIN Registration | Partial Refund | 100% if not submitted to IRS • 0% after IRS submission • IRS fees non-refundable |
| Operating Agreement | Fully Refundable | 100% refund if not customized or delivered. After customization, 50% refund. |
| Expedited Processing | Non-Refundable | Additional fees for expedited service are non-refundable once processing begins. |
| Annual Report Filing | Partial Refund | 100% before filing • 0% after state submission • State fees non-refundable |
| Business Compliance Package | Pro-rated | Monthly plans: Pro-rated refund. Annual plans: 50% refund within first 90 days. |
Understanding Service Fees vs. State Fees
Service Fees (Ours)
What we charge for:
- Document preparation
- Filing service
- Customer support
- Compliance monitoring
State Fees (Government)
Paid to state agencies:
- LLC formation filing fee
- Annual report fees
- Name reservation fees
- Expedited processing fees
How to Request a Refund
Contact Our Support Team
Email info@fasttrackfiling.com or call (888) 286-9572 within 30 days of purchase. Include your order number and reason for refund.
Verification & Review
We'll verify your eligibility based on service status, timing, and conditions. This typically takes 1-2 business days.
Approval & Processing
If approved, we'll process your refund within 5-10 business days. Refunds are issued to the original payment method.
Confirmation
You'll receive email confirmation once the refund is processed. Allow additional time for your bank or credit card company to post the refund.
Special Circumstances
Rejected Filings
If your filing is rejected due to our error, we will:
- Refile at no additional cost
- Cover any additional state fees
- Provide expedited processing
Note: Rejections due to incorrect information provided by you are subject to re-filing fees.
Processing Delays
For significant processing delays (beyond our guaranteed timeframe):
- Service credit for future filings
- Free expedited processing
- Partial refund consideration
Government processing times are beyond our control and do not qualify for refunds.
Frequently Asked Questions
We process refunds within 5-10 business days of approval. The time it takes for the refund to appear in your account depends on your bank or credit card company. Typically:
- Credit Cards: 3-5 business days after we process
- Debit Cards: 5-10 business days
- Bank Transfers: 5-7 business days
This depends on the reason for rejection:
- Our Error: Full refund of our service fees + we'll cover re-filing costs
- Your Information Error: Service fees are non-refundable, but we'll help you correct and re-file (additional fees may apply)
- State Requirements: If the state changes requirements after filing, we'll work with you to meet new requirements at no extra cost
Important: State filing fees are non-refundable regardless of rejection reason.
You have a 30-day cooling-off period from the date of purchase:
- Before Document Preparation: 100% refund of our service fees
- After Preparation, Before Filing: 50% refund of our service fees
- After Filing: No refund of service fees (state fees never refundable)
Contact us immediately if you wish to cancel. The sooner you contact us, the better your refund eligibility.
Yes, the following fees are non-refundable under all circumstances:
- State government filing fees (once submitted)
- Expedited processing fees (once processing begins)
- Third-party verification fees
- Document retrieval fees (for work already performed)
- Consultation fees (for consultations already conducted)
Yes! We offer service transfers as an alternative to refunds:
- Transfer Fee: $25 administration fee applies
- Eligibility: Service must not have been filed with state agencies yet
- Process: Both parties must provide identification and complete transfer forms
- Timing: Transfers must be completed within 60 days of original purchase
This can be a great option if you've already started the process but can't complete it yourself.
Need Help With a Refund?
Our dedicated refunds team is here to help you through the process.
info@fasttrackfiling.com
Typically responds within 24 hoursPhone
(888) 286-9572
Mon-Fri, 9am-6pm ESTFor Faster Service
Include your order number and "Refund Request" in the subject line when contacting us.
Policy Updates
Last updated: March 15, 2024 • Version: 2.1